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Rick Barrera is a author of 3 best-selling books, a keynote retail speaker and retail consultant with over 30 years serving the Fortune 500 along with many other smaller independent retailers.
Rick Barrera and Associates, Inc. consults with companies of all sizes to differentiate them from their competitors and accelerate their sales and revenue growth by aligning and amplifying their sales, marketing and customer service efforts in a focused direction while thinking from the customer's point of view.
We “become your customer” and then help you to design the offers, programs and differentiating communication strategies that will most appeal to customers and potential customers and show your sales and service teams how to align with and reinforce your core message. We teach them how to get on each customer’s mental map to deliver exactly what each customer wants resulting in higher sales and greater customer loyalty.
Passionate Retail offers a full featured 3 in 1 knock-out training course every retailer should have memorized:
Greeting, creating moments of magic.
Handling angry, upset customers.
This training course offers something other training courses leave out: Real actionable content you and your people can implement in your store immediately to get results. No fluff or padded material here. Passionate Retail gives you the keys to what makes influential passionate retailers successful.
Video Run Time: 1hour 21min
Order immediately to get instant access to Passionate Retail for only $225.00