As a special offer for taking part in the Breakthrough Ideas in Training Webinar Series, New York Times and Wall Street Journal bestselling author Shep Hyken is offering a free download of his customer service classic book, "Moments of Magic" as well as a copy of his white paper, "Customer Service Will Fix the U.S. Economy (and a Few Companies, Too)."
Moments of Magic is packed with customer service strategies, techniques and stories that illustrate important points. This book will teach you and everyone in your organization to deliver excellent customer service to both internal and external customers.
This is Shep’s first and one of his bestselling customer service books! Moments of Magic is a clearly written, easy-to-read, easy to understand guide to customer service, and is for anyone in any job. Chapters in this book cover Moments of Truth/Misery/Magic, how to build stronger relationships, dealing with complaining customers, meeting and exceeding expectations, creating strong first impressions, building rapport and much, much more.
Some people say it is common sense.
Some say it is good sense.
The information in this book makes sense.
Most important, the information is simple, direct and can be implemented immediately.